Privacy Policy

Personal Information

This refers to information that can be used to identify you directly or indirectly. We only collect personal information that is relevant and necessary for us to fulfill our services and obligations. This may include:

• Contact Information: Your name, email address, phone number, and mailing address, primarily collected when you book a consultation, subscribe to our newsletter, or fill out a contact form.
• Demographic Information: Age, gender, and dietary preferences, which might be collected during consultation bookings to better tailor our nutritional advice.
• Health-Related Information: With your explicit consent, we may collect information regarding your health goals, current diet, lifestyle, and medical history to provide personalized nutritional plans. This data is handled with the utmost care and confidentiality.
• Account Information: If you create an account, we collect your username, password, and other registration details.

Non-Personal Information

This type of information cannot be used to identify you personally. We collect this data to analyze trends, administer the site, track user movements, and gather broad demographic information for aggregate use. This includes:

• Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referral source, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and for analytics purposes. (More details in our Cookies Policy section).
• Device Information: Information about the device you use to access our services, including hardware model, operating system version, unique device identifiers, and mobile network information.

• To Provide and Maintain Our Services: This includes processing your consultation bookings, delivering personalized nutritional plans, and providing customer support. We use your contact details to communicate with you about your appointments and services.
• To Improve and Personalize User Experience: By analyzing usage data and feedback, we can enhance website functionality, content, and personalize your experience, ensuring our services are relevant and easy to use.
• For Communication: We use your contact information to respond to your inquiries, send you important service updates, and with your explicit consent, send newsletters or promotional materials about our services, special offers, or events. You can opt-out of marketing communications at any time.
• For Analytics and Research: We use aggregated and anonymized data to understand how our users interact with our website and services, helping us to identify areas for improvement and develop new features.

• For Security and Fraud Prevention: We use your information to detect, prevent, and address technical issues, fraud, or other illegal activities, thereby protecting our services and our users.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• For Marketing and Promotional Purposes: With your consent, we may use your contact details to inform you about our latest offerings, health tips, and news that we believe may be of interest to you. This might include email marketing campaigns.
• To Process Payments: When you book a consultation or purchase services, we collect necessary payment information to process transactions securely. We do not store sensitive payment card details on our servers; these are handled by secure third-party payment processors.

• With Service Providers: We may engage trusted third-party companies and individuals to facilitate our services (e.g., payment processing, website hosting, email delivery, customer support). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes complying with subpoenas, court orders, or other legal processes.
• To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

• Business Transfers: In the event of a merger, acquisition, asset sale, or other corporate restructuring, your personal information may be transferred to the new entity. We will notify you before your personal information becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so. For example, if you agree to participate in a case study, we might share your success story with your permission.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including marketing, analytics, research, or similar activities.

• Right to Access: You have the right to request copies of your personal data that we hold. We will provide you with this information in a structured, commonly used, and machine-readable format.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions, especially when we are processing your data for direct marketing purposes.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
• How to Exercise Your Rights: To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.